Terms of Service

Overview

This website is operated by Veldpharm. Throughout the site, the terms “we”, “us” and “our” refer to Veldpharm and its product lines (including Stokstyf, Ready Steady, and Viva). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

1. Online Store Terms

• • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or country of residence.

  • Because certain products distributed on this platform are intended for adult use, you confirm that you are at least 18 years of age where applicable.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. General Conditions

• • We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information), may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks via our secure payment gateways (Payfast/Yoco).

3. Medical & Health Disclaimer (Critical Protection)

• • The products, information, and content provided on this website are for general wellness and educational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

  • The information provided on this site is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.

  • Individual results from natural health products may vary.

4. Modifications to the Service and Prices

• • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

5. Products or Services

• • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
  • We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
    
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction.
    

6. Accuracy of Billing and Account Information

• • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.

7. Third-Party Links

• • Certain content, products, and services available via our Service may include materials from third parties.

  • Third-party links on this site may direct you to third-party websites (such as Takealot or Adult World stockists) that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. Errors, Inaccuracies, and Omissions

• • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

  • We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

9. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• • For any unlawful purpose;

  • To solicit others to perform or participate in any unlawful acts;

  • To violate any international, national, or provincial regulations, rules, or laws;

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

  • To submit false or misleading information.

10. Limitation of Liability

• • In no case shall Veldpharm, our directors, officers, employees, affiliates, agents, contractors, or interns be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

11. Governing Law

• • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

12. Contact Information

Questions about the Terms of Service should be sent to us at info@veldpharm.co.za.